Support
Contact Support
Need help with a listing, payment, dispute, or account setup? The TekSwapp support team can help.
Last updated: March 11, 2026
Support Channels
For general support, contact the team at support@tekswapp.com.
For account-specific issues, include the email address used on TekSwapp and any relevant order or listing IDs.
What to Include in Your Request
Providing complete details helps support resolve issues faster and reduces back-and-forth.
- A short summary of the issue.
- Relevant order ID, listing ID, or profile name.
- Screenshots or error messages if available.
- Steps already attempted.
Response Expectations
Most requests receive an initial response within 24 to 48 hours, excluding holidays.
Complex disputes or verification reviews may require additional time if third-party evidence is needed.
Urgent Transaction Issues
If a transaction has active delivery or payment concerns, mention URGENT in the subject line and include full order details.
Support prioritizes active order-risk events to protect both buyers and sellers.